POLICIES
Terms & Conditions
• You agree not to misuse our site or products for unlawful purposes.
General Use
• You must be at least 16 years old or have parental consent to use our website.
• You agree not to misuse our site or products for unlawful purposes.
• We reserve the right to refuse or cancel orders for any reason, including stock issues or suspicious activity.
Orders & Payments
• All orders are subject to availability and confirmation of payment.
• We reserve the right to refuse or cancel orders for any reason, including stock issues or suspicious activity.
• Prices are listed in USD and may be updated without notice.
• Prices upon ongoing orders can not be changed.
• We are not responsible for delays caused by customs, weather, or other external factors.
Shipping & Delivery
• Shipping times are estimates and may vary depending on location and carrier delays.
• We are not responsible for delays caused by customs, weather, or other external factors.
- Please review it before placing your order -
Returns & Refunds
• Our Returns Policy governs how returns and refunds are handled.
- Please review it before placing your order -
- See our Warranty Policy for full details -
Warranty
• All products come with a limited covering manufacturing defects.
- See our Warranty Policy for full details -
Intellectual Property
• All content on this site (logos, images, text, designs) is owned by AEON Living and protected by copyright laws. • You may not use our content without permission.
• We are not liable for misuse, improper installation, or damages beyond product replacement
/
refund as outlined in our policies.
Liability Disclaimer
• Our products are designed for home use and security convenience.
• We are not liable for misuse, improper installation, or damages beyond product replacement
/
refund as outlined in our policies.
• Continued use of our site means you accept the updated terms.
Changes To Terms
• We may update these Terms & Conditions at any time.
• Continued use of our site means you accept the updated terms.
• Mailing address: 10295 Collins ave, Bal Harbour, FL 33154, USA
Contact Us
• For privacy-related questions, contact us at contact@aeoneternalluxury.com and by the phone: +1(786)361-9669 or through contact form on the contact page.
• Mailing address: 10295 Collins ave, Bal Harbour, FL 33154, USA
Privacy Policy
Your Privacy Matters
• At AEON Living, we respect your privacy and are committed to protecting your personal data.
• Payment Info: Processed securely through third-party providers (we do not store credit card details).
Information We Collect
• Personal Info: Name, email, address, phone (when you place an order or contact us).
• Payment Info: Processed securely through third-party providers (we do not store credit card details).
• Usage Data: Analytics on how you interact with our site (to improve customer experience).
• To send order updates, shipping confirmations, or policy changes
How We Use Your Data
• To process and deliver your orders
• To send order updates, shipping confirmations, or policy changes
• To provide customer support and improve our website and offerings
• We implement security measures to protect your data. However, no system is 100% secure, and we cannot guarantee complete protection.
Data Security
• We do not sell your data. We only share it with trusted third-party providers (like payment processors or shipping carriers) to complete your order.
• We implement security measures to protect your data. However, no system is 100% secure, and we cannot guarantee complete protection.
• Request access to your personal data
Your Rights
Depending on your location, you may have the right to:
• Request access to your personal data
• Request corrections or deletions
• Opt-out of marketing emails
Return Policy
• Returns Window: You have 30 days from the date your order is delivered to initiate a return request. This extended period is a reflection of our commitment to quality and consumer confidence.
Returns Window & Eligibility (30-Day Trust Guarantee)
• We are confident in the permanence and quality of every piece we curate. To ensure your complete satisfaction, we offer a generous and transparent return policy.
• Returns Window: You have 30 days from the date your order is delivered to initiate a return request. This extended period is a reflection of our commitment to quality and consumer confidence.
• Eligibility: Items must be returned unused, undamaged, and in their original, resalable condition. This includes all original product packaging, manuals, and accessories.
• Ineligibility: Items that are used, damaged, missing original packaging, or outside the 30-day window are not eligible for a refund.
• Initiation: Please complete the contact form on our website and include your original order number and the reason for the return.
How To Request A Return
Our dedicated quality control team manages all returns to ensure integrity.
• Initiation: Please complete the contact form on our website and include your original order number and the reason for the return.
• Instructions: Our team will review your request and provide you with detailed return instructions, including the proper shipping address.
• AEON Responsibility: If the item arrived damaged, defective, or if an incorrect item was shipped, AEON will provide a pre-paid return label at no cost to you.
Return Shipping:
• Customer Responsibility: For standard returns (e.g., change of mind, incorrect fit), the customer is responsible for the cost of return shipping. We strongly recommend using a tracked and insured shipping method.
• AEON Responsibility: If the item arrived damaged, defective, or if an incorrect item was shipped, AEON will provide a pre-paid return label at no cost to you.
• Processing Time: Refunds are processed within 5–7 Business Days after the returned item is physically received and inspected by our team.
Refunds (Expedited Processing)
We are committed to a quick and secure refund process once the item's condition has been verified.
• Processing Time: Refunds are processed within 5–7 Business Days after the returned item is physically received and inspected by our team.
• Method: Refunds are issued directly back to your original payment method.
• Shipping Fees: Original shipping fees are non-refundable, except in cases where the product arrived damaged or defective.
Exchanges
• Exchanges are not accepted at this time.
Shipping Policy
• You will receive a confirmation email once your order has officially shipped.
Processing Time
• Curated Artisan Collections: Orders fulfilled directly by our specialized artisan network require a processing time of 3–5 business days to ensure final quality control and packaging.
• You will receive a confirmation email once your order has officially shipped.
• International: Delivery typically takes 10–14 business days (depending on destination, local carrier services, and customs clearance).
Shipping Time
• United States: Delivery typically takes 5–10 business days from the time of shipment, varying based on the item's fulfillment source and final destination.
• International: Delivery typically takes 10–14 business days (depending on destination, local carrier services, and customs clearance).
• Fulfillment Origins: Orders may be shipped from our logistics partners in the United States or directly from our artisan network in regions such as Europe or Asia, depending on product category and availability.
Shipping Rates
• We offer complimentary delivery to our all our clients.
• ÆON functions as a luxury curator and official retail representative for our partnered studios. We do not claim to manufacture most items sold unless explicitly stated on the product page.
Fulfillment Transparency:
• ÆON partners with select artisans, manufacturers, and logistics providers to fulfill orders. Our operations are based at our design and curation studio Bal Halbour, FL, where every item is vetted and approved before being made available on our site. All inquiries can be directed through our official website contact form.
• ÆON functions as a luxury curator and official retail representative for our partnered studios. We do not claim to manufacture most items sold unless explicitly stated on the product page.
• Final Inspection: Certain collections undergo a final review by our quality team in coordination with our logistics partners before shipping to ensure each item meets ÆON’s standards of craftsmanship, presentation, and function.
• Please allow up to 72 hours for tracking info to update.
Tracking
• Once your order ships, you’ll receive a tracking number via email.
• Please allow up to 72 hours for tracking info to update.
•We Appreciate Your Patience!
Delays
•ÆON Eternal Luxury assumes full responsibility for timely communication in the event of shipping delays and will always provide tracking updates or alternative solutions.
•We Appreciate Your Patience!
We are committed to getting your elevated collection to you as quickly and securely as possible, managing the logistics of our specialized network to guarantee quality.
Warranty Policy
We stand by the curated quality and permanence of every product. Our warranty assures you that your investment is protected against defects.
• Warranty Term: All ÆON Eternal Luxury products are covered by a limited warranty of a timespan from 30 days-1 year from the date of delivery. Specific high-value items may carry an extended term of up to three (3) years; please refer to the product page for the exact terms.
Coverage
• Assurance & Team are committed to resolving any issue arising from a defect in craftsmanship or material.
• Warranty Term: All ÆON Eternal Luxury products are covered by a limited warranty of a timespan from 30 days-1 year from the date of delivery. Specific high-value items may carry an extended term of up to three (3) years; please refer to the product page for the exact terms.
• What is Covered: This warranty covers manufacturing defects in materials and workmanship, as well as hardware malfunctions encountered during normal and intended use of the product.
• Customer Protection: Coverage includes the cost of repair or replacement, including all shipping costs, for the confirmed defective item.
• This warranty is strictly limited to manufacturing faults and does not cover damage caused by the end-user.
• Damage caused by accident, misuse, improper cleaning (e.g., using abrasive chemicals), negligence, or improper storage.
This warranty does not cover:
• Damage resulting from normal wear and tear or cosmetic changes.
• Damage caused by accident, misuse, improper cleaning (e.g., using abrasive chemicals), negligence, or improper storage.
• Defects or damage arising from unauthorized modification, disassembly, or repair attempts made outside of ÆON Eternal Luxury’s authorized channels.
• Troubleshooting: Our support team will respond promptly to troubleshoot the issue.
How To Claim Warranty - We've made the resolution process as straightforward and immediate as possible.
• Initiation: Please complete the contact form on our website, including your original order number, a clear description of the issue, and photos/video evidence where applicable.
• Troubleshooting: Our support team will respond promptly to troubleshoot the issue.
• Resolution Options (At No Cost to You): Once the manufacturing defect is confirmed, we will provide the best solution, which may include:
• Priority replacement of the defective product.
• If a direct replacement is not possible due to stock or discontinuation, we will issue a full refund or credit for a product of equal value.
FAQs
Æ: You can securely order directly through our website. Just add your item to cart and complete checkout with your preferred payment method.
Ordering & Payments
Q: How can I place an order?
Æ: You can securely order directly through our website. Just add your item to cart and complete checkout with your preferred payment method.
Q: What payment methods do you accept?
Æ: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are protected with SSL encryption for your security.
Æ: Most orders arrive within 7–14 business days depending on your location. Some products ship faster (3–7 days), others may take longer if sourced from our international partners.
Shipping & Delivery
Q: How long does shipping take?
Æ: Most orders arrive within 7–14 business days depending on your location. Some products ship faster (3–7 days), others may take longer if sourced from our international partners.
Q: Do you offer international shipping?
Æ: Yes, we ship worldwide. Shipping times and costs vary by country and will be calculated at checkout.
Q: Will I receive tracking information?
Æ: Yes. Once your order has shipped, you’ll receive an email with tracking details so you can follow your package every step of the way.
Æ: We offer a 30-day return window from the day your order arrives. Items must be unused, in original packaging, and in resalable condition.
Returns & Refunds
Q: What is your return policy?
Æ: We offer a 30-day return window from the day your order arrives. Items must be unused, in original packaging, and in resalable condition.
Q: How do I request a return or refund?
Æ: Simply Fill out the contact form with your order number. We’ll guide you through the process.
Q: Who pays for return shipping?
Æ: If your item arrived damaged or defective, we cover the cost. For other returns (e.g., change of mind), customers are responsible for return shipping.
Æ: Yes. Many of our items include a 1-year limited warranty against manufacturing defects. For specific policies, please reach out via email.
Warranty & Product Support
Q: Do your products come with a warranty?
Æ: Yes. Many of our items include a 1-year limited warranty against manufacturing defects. For specific policies, please reach out via email.
Q: What if my device stops working?
Æ: Fill out the contact form with your order number and a description of the issue. We’ll troubleshoot with you and, if needed, arrange a replacement.
Q: Do I need technical knowledge to install the kit?
Æ: No. All devices are designed for simple, user-friendly setup with included instructions. If you need extra help, our support team is available.
Æ: Yes. If you’re outfitting multiple units (Airbnb, rentals, hotels), contact us by contact form for custom quotes.
Other Questions
Q: Do you offer bulk or business pricing?
Æ: Yes. If you’re outfitting multiple units (Airbnb, rentals, hotels), contact us by contact form for custom quotes.
Q: How do I get in touch with support?
Æ: You can reach us by fill out the contact form We aim to reply within 24 hours.